Returns & Exchanges

At Flower & White, we take pride in the quality of our light-as-air treats, but if your order arrives damaged or incorrect, please reach out to us within 14 days. Due to the perishable nature of our confectionery products, we can only accept returns on items that are faulty or sent in error.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue with your sweet treats.

• 2.
  Provide Evidence

  For damaged or quality-related concerns, please attach clear photographs of the packaging and the product for our quality control review.

• 3.
  Await Authorization

  Our team will review your request and provide a return authorization code and the correct return address if a physical return is required.

• 4.
  Refund Processing

  Once your claim is approved, we will process a refund to your original payment method or arrange for a fresh replacement to be sent out immediately.